Most People Satisfied With Their Health Insurance Plans
Sixty-seven percent of respondents to a Consumer Reportssurvey said they were completely or very satisfied with their healthinsurance plans, up from 64% last year, according to the Septemberissue of the magazine, the Hartford Courantreports. Mark Kotkin, director of survey research at Consumer ReportsNational Research Center, said, "Most people are fairly well satisfiedon average."
The results are based on answers provided by25,560 PPO members and 11,800 HMO members concerning their experiencesbetween May 2005 and April 2006. Readers were asked to rate their planson a six-point scale of satisfaction on issues such as choice ofdoctors, care received, billing and processing of claims, and access tophysicians. A score of 80 indicates members are "very satisfied," and ascore of 60 means "fairly satisfied," according to Consumer Reports.
The top-rated PPO -- out of 46 -- was Anthem Blue Cross and Blue Shieldin Connecticut, with a score of 83, compared with a national average of76. The national satisfaction average for HMOs was 79 (Levick, Hartford Courant, 8/7).
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