MyPatientLine Connects Hospitalized, Critical Care Patients And Their Friends, Family Members

Armen Hareyan's picture
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A new phone service, MyPatientLine, now helps families caring for a hospitalized, critical care patient, communicate their status and manage communications.

Perhaps the greatest challenge facing families today is the prospect of caring for a hospitalized or long-term care patient. The next and often greater challenge is managing your emotions and incoming phone calls from caring family members and friends, including people you've never met.

MyPatientLine lets you record patient updates by phone, receive recorded messages from loved ones on your own time, and route incoming calls.

According to Jack Rynes, president of Jaduka, "My wife Karen and I created MyPatientLine while facing a difficult time at the Neonatal Intensive Care Unit at Baylor University Medical Center in Dallas. Over several months we had received more than 1,000 phone calls from family and friends from all around the U.S. inquiring about our premature twin boys. MyPatientLine enabled us to update friends daily and spend more time with our boys. We improved communications with our network of loved ones, and avoided making hundreds of return phone calls."

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Kim Sneed, Connecticut Children's Medical Center (CCMC) in Hartford, CT, added: "Our plan is to help families by providing MyPatientLine to CCMC patients during admission. We are excited about the positive assistance MyPatientLine will provide to patients, family members and their friends."

You will receive a personalized, private toll-free phone number by email and a two-way voice mailbox so you can leave updates and friends can call and leave recorded messages of support and encouragement. If you want to answer incoming calls, it takes a few seconds to modify the service and forward calls to any phone of your choice (home, office, wireless, or a hospital room).

Hospitals can also benefit from MyPatientLine as queries to hospital call centers from people inquiring about a patient's prognosis are reduced. Hospitals and other healthcare organizations can resell MyPatientLine phonecards in the gift shop or distribute it in other ways such as including a complimentary card in patient admissions packets.

Value is debited from the account by minutes used for incoming calls or retrieving voice mail. In addition, you can also make outgoing long distance phone calls. When you sign up under the $10 or $20 plan, you receive 200 or 400 minutes, respectively, of long distance talk time based on the continental U.S. rate of 5 cents per minute. You can recharge your account online using a credit card and keep the same phone number as long as necessary.

Rynes added, "MyPatientLine is now part of our family's emergency kit. Buying our own number in advance and sharing it with our network of friends is a smart step in preparing for an unexpected future illness or a planned hospital stay."

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