Manchester Patients Have A Say In Improving GP Services

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Manchester patients are being asked for their views on how to improve family doctor services in a new survey launched by the Government this month. Results from this national survey will be used to inform changes to GP services and rewards for GPs who provide fast, convenient services.

Dr Liam McGrogan, Manchester GP and Chair of the Professional Executive Committee, encourages everyone who receives a questionnaire to take the time to fill it in. He adds:

“The results will help us to drive improvements in our GP services by giving us an accurate picture of patients’ experiences.

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“Patients tell us that they want more convenience and choice from the services they receive from doctors. Many people want to be able to see a doctor in the evening, at weekends or when they are away from home.”

Health Minister Ben Bradshaw said: “The national GP patient survey last year gave five million people a chance to have their say on improving access to their GP. This new survey with wider questions will ensure patients can have their say about the issues that matter most to them. Where patients identify areas for improvement, the local NHS will need to respond.”

The survey now includes more questions to find out if GP practices are getting the basics right for their patients - whether patients find receptionists helpful, have the option of telephone consultations, feel their problem is understood and how they rate the overall care they receive. Patients are also asked to rate local out of hours care to ensure health care is easily accessible when patients need it.

Dr Liam McGrogan said: “We continue to recognise and reward GP practices for delivering fast and convenient access. This new wider survey will give us the flexibility to link even more of the rewards made to GP surgeries to the views and experiences of the patients and in doing so, deliver services that better meet their needs and wishes.”

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