UK Patient Choice Survey Results Unveiled

Ruzanna Harutyunyan's picture
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The following statistics were released today by the Department of Health: Report on the National Patient Choice Survey, July 2008, England, and provisional headline results of the September 2008 survey

The main findings of the July survey are:

* The percentage of patients recalling being offered a choice of hospital for their first outpatient appointment was 46% in July 2008, compared with 45% in May and 30% in the first survey (May/June 2006).

* 47% of patients were aware before they visited their GP that they had a choice of hospitals for their first appointment, up from 45% in May and 29% in the May/June 2006 survey.

* 61% of patients who were aware of choice recalled being offered choice, whereas 34% of those not aware of choice recalled being offered it, similar to the May survey (61% and 32% respectively).

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* 66% of patients were able to go to the hospital they wanted, with a further 23% having no preference and 8% unable to go where they wanted, compared with 66%, 24% and 8% respectively in May.

* 88% of patients offered choice were able to go to the hospital they wanted, with a further 4% having no preference. This compares with 46% of patients not offered choice able to go where they wanted and 41% having no preference.

* 76% of patients were satisfied with how long they had to wait from the time their GP referred them to when they saw the hospital specialist.

* Hospital cleanliness and low infection rates were selected most often (by 74% of patients) as an important factor when choosing a hospital

Provisional headline findings of the September 2008 survey are: * 46% of patients recalled being offered a choice of hospital for their first outpatient appointment, the same as in the July survey.

* 48% of patients were aware before they visited their GP that they had a choice of hospitals for their first appointment, compared with 47% in July.

* 68% of patients were able to go to the hospital they wanted, with a further 22% having no preference and 7% unable to go where they wanted.

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