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Florida's Medicaid Options Hotline Backlogged

Ruzanna Harutyunyan's picture

The hotline Florida Medicaid beneficiaries must call to switch health plans continues to be understaffed and consistently busy, according to the consumer advocacy group Florida CHAIN, the Florida Health News reports. CHAIN in a release said that because of the problems, "many beneficiaries are facing a disruption of essential care."

According to CHAIN, the state Agency for Health Care Administration, which oversees Medicaid, has known about the problem since the state began using a new vendor four months ago but has failed to adequately address the problems.

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The group called on AHCA Secretary Holly Benson to suspend automatic enrollment of Medicaid beneficiaries into HMOs until the problems are resolved; prioritize enrollment for beneficiaries who face the greatest barriers to care; and establish an online enrollment process to allow beneficiaries "to bypass the log-jammed phone system."

EDS, which operates the Medicaid information systems and the hotline, said it would look into the problems (Florida Health News, 12/2).

Reprinted with permission from kaisernetwork.org. You can view the entire Kaiser Daily Health Policy Report, search the archives, and sign up for email delivery at kaisernetwork.org/email . The Kaiser Daily Health Policy Report is published for kaisernetwork.org, a free service of The Henry J. Kaiser Family Foundation. © 2007 Advisory Board Company and Kaiser Family Foundation. All rights reserved.



Thank you for addressing this ongoing issue of this healthcare crisis. Your so right, Medicaid Options hotline number is immpossible to get through because they are understaff and they needed to provide medicaid beneficiaries an online enrollment system yesterday. Is there a complaint number beneficiaries can call?