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Health insurance typo costs family $1.2 million

Lana Bandoim's picture

A family in Las Vegas is facing $1.2 million in medical bills because of a typo on their health insurance identification cards. Kynell Smith and his family signed up for insurance through the Nevada Health Link, but they have been dealing with an issue labeled as an Obamacare typo by critics. The Smiths have not been able to pay their bills or add a new child to the insurance.

One typo costs family more than $1 million

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A simple typo on Amber Smith’s health insurance identification card from Anthem Blue Cross is costing the family more than $1 million. Her birth year is listed incorrectly, and this has created multiple problems for the Smiths as they try to use the insurance. Despite contacting the Nevada Health Link, Anthem Blue Cross and other organizations, their issues are not resolved.

Amber gave birth to Kinsley in February, but the health insurance company has refused to pay for the hospital bills. In addition, the family has not been able to add Kinsley to the insurance and has spent months fighting for help as they deal with $1.2 million in medical bills. Xerox, the company responsible for the Nevada Health Link, recommended that the Smith’s old policy be deleted, so Kinsley could be added to a new one. However, it has not issued a new policy despite processing the deletion request for the old one. Amber and Kynell are facing the possibility of having their medical bills sent to collections agencies because Anthem Blue Cross has refused to pay them.

The Smith family was paying $1,300 a month in premiums for the health insurance, yet a small typo has created months of problems. They are considering the possibility of joining a lawsuit and have been actively searching for a different health insurance company. They have vowed not to purchase anything through the Nevada Health Link again.

Image: Tom Varco/Wikimedia Commons