There was a survey that was taken of all of the groups that assisted consumers during the first health insurance open enrollment period under the Affordable Care Act or ACA. The only group that was left out were health insurance agents and brokers. The results of the survey were presented on C-span on August 5th 2014, under the title “Health Insurance Navigators and Brokers”. I found the discussion to be both enlightening and disappointing.
The first person to speak was Jennifer Tolbert from Kaiser Family Foundation.